Customer Service Excellence (CSE) is a nationally recognised standard designed to drive customer-focused change.
A practical tool dedicated to bringing high-level customer service concepts into common practice, CSE helps organisations put the customer at the forefront of their business.
Promoting concepts of continual improvement; organisations will self-assess their capability and explore and acquire new skills to create a rigorous measurement of customer satisfaction through formal accreditation.
Centre for Assessment offers a wide range of training workshops to support your journey towards becoming certified.
To view all Customer Service Excellence events, click here
Customer Service Excellence helps organisations bring professional high level customer service concepts into common practice and builds a picture of your organisation and how customer focused it truly isOxford City Council