Customer Service Excellence

Customer Service Excellence (CSE) is a nationally recognised standard designed to drive customer-focused change.

Customer Service Excellence

A practical tool dedicated to bringing high-level customer service concepts into common practice, CSE helps organisations put the customer at the forefront of their business.

Promoting concepts of continual improvement; organisations will self-assess their capability and explore and acquire new skills to create a rigorous measurement of customer satisfaction through formal accreditation.

  • Attract and retain customers through a proven understanding of your client base
  • Improve customer expectations and substantially reduce complaints due to monitoring the outcomes of services and whether customers are satisfied
  • Reduce costs associated with poor service
  • Better engaged and refocused staff as a result of strengthening the culture of the organisation
  • Improved performance against customer commitments
  • Recognition where success is not being acknowledged and where failure is being accepted

Centre for Assessment offers a wide range of training workshops to support your journey towards becoming certified. 

To view all Customer Service Excellence events, click here