Are you considering becoming a qualified assessor for CSE?
Customer Service Excellence is a practical tool that drives customer focused change within organisations. It aims to bring professional high level customer service concepts into common practice whilst building a picture of your organisation and how focused it truly is.
This is a 2 days assessor training. (23/10/17-24/10/17)
Price: £20 + VAT per delegate or £35 + VAT for two delegates from the same organisation, attending the same session. Booking Confirmation: Upon receipt of your booking, confirmation will be issued via email. Joining Instructions, including directions will be sent two weeks prior to the start of the workshop. If you have not received the Joining Instructions 5 days before the start of the workshop, please contact us. How to Pay: An invoice will be raised on the day of the workshop and sent to the address given above. Payment can be made by Cheque or BACS.
Events Cancellation Policy: Should you need to cancel your workshop booking please see the cancellation policy below for guidelines
• 4 weeks or more prior to event: No charge
• 2-4 weeks prior to event: 25% of fee
• 0-2 weeks prior to event: 50% of fee
• No show on the day 100% of fee.
Cancellations can only be accepted in writing to firstname.lastname@example.org Transfer Conditions: One transfer per booking can be made up to 8 days prior to the workshop. This is to be advised in writing. Please note that if you do not cancel and do not attend, no refund or transfer will be made. Cancellation by IDG: Whilst we endeavour to deliver the workshops and events as detailed, we reserve the right to modify or cancel any event. If we do cancel an event we shall inform you via email as soon as possible, offer alternative.
23rd October 2017
Customer Service Excellence
Warren Bruce Court | Warren Bruce Road | Stretford | Manchester | M17 1LB