Introduction to Management Systems

The Introduction to Management Systems course provides delegates with an awareness of management systems in general.

Delegates will leave the course with the ability to explain how customer and stakeholder requirements relevant to their organisation can be used to develop a management approach focused on sustaining improvement in customer satisfaction.

Course Objectives

Delegates will, at the end of the course be able to:

  • Explain how a management system is structured and give examples of typical frameworks
  • Explain the importance of customer/stakeholder understanding
  • Explain how a management system framework can be extended through the supply chain 
  • Describe the different levels of improvement and how they integrate into a management system
  • Explain how policy deployment can address issues with customers/stakeholders
  • Explain how measures are important in a process-management-based management system
  • Describe how the scope of a management system is developed
  • Be a quality advocate and systems thinker  


There is NO formal written examination on this course. However, to be successful on the course delegates must

  • Complete/attend all elements of the course
  • Demonstrate achievement of the learning and enabling objectives

For In-House courses or any questions please email or call 01772 896 258

13th April 2017

IRCA Approved Training

8.30am - 5.30pm

Birmingham Marriot Hotel | 12 Hagley Rd | Five Ways | Birmingham | B16 8SJ