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TRAINING COURSES

Preparation for CSE Assessment
Category: Customer Service Excellence
Date: Tuesday, 21 Sep 2010

A half day workshop to help organisations prepare confidently for assessment, identify action and focus on the resources needed for successful recognition/review.

 

Topics Covered:

  • What is included in the Assessment Process and what the Assessor will be looking for as evidence.
  • The role of the Assessor along with developing a strategy that will enable the delegate to prepare for their Assessment/Review.

Workshop Outcomes:

  • Understand the CSE standard
  • Examine the key evidence requirements
  • Understand the assessment process
  • Identify key issues for you

Who Should Attend: The person involved in organising an CSE Assessment or Review

 

Package of Support Each workshop may be booked individually however we are pleased to offer a Package of Support for all organisations who wish to attend all CSE workshops including Champions, Preparation for Assessment and Internal Reviewer

Price: This Package is available for just £375+VAT (Usual Price when booking workshops individually £445+VAT)

Price: £55
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