Centre for Assessment - CSE Internal Reviewers

The CSE Internal Reviewer’s role will give any organisation the support of any individual being trained to uphold and maintain the values, policies and data collection to maintain the standard throughout the organisation and prepare evidence ready for your next review.

Workshop Outcomes:

· Define the role of the Internal Reviewer.

Gain a working knowledge of the Customer Service Excellence Standard.
Explore the evidence requirements to maintain the Standard.
Reflect on the role of the Internal Reviewer in relation to facilitating focus groups, analysing evidence, sources of evidence, internal & external communications, interview practice and report writing.
Develop a personal action plan which will assist delegates to develop within the role.

Who Should Attend: Ideally a person involved with achieving the accreditation or the continued service development of the organisation

Package of Support Each workshop may be booked individually however we are pleased to offer a Package of Support for all organisations who wish to attend all CSE workshops including Champions, Preparation for Assessment and Internal Reviewer

Price: This Package is available for just £375+VAT (Usual Price when booking workshops individually £445+VAT)

TRAINING COURSES