Communication Skills

Learn how to communicate with greater confidence and assertiveness to help you influence others.

Talk to us about an in-company workshop for up to 12 delegates at your premises.

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Communication Skills
Course Overview
Communication and social interaction form a key part of most roles within businesses.

This workshop is designed to promote positive and persuasive communications in both the written and spoken form.  It also promotes a reader/receiver-centric approach to communications, to enable you to ensure that the messages you send are received in the intended manner.

You can book a place on our remote open course for just £249+VAT or talk to us about a programme for your company, delivered remotely or at your premises.

 

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Have a Question?

Speak to our team on 0161 237 4080

What's included?
This workshop covers:
  • The secrets of body language and the impact of non-verbal communication
  • Navigational phrases
  • Active listening techniques to build rapport and understanding
  • Advanced questioning techniques
  • Diffusing challenging situations using effective communication
  • Delivering negative news and handling complaints assertively
  • Understanding how behaviour impacts on our attitude and on others
  • Communication styles and email etiquette
  • Using the appropriate mode of communication for your message
  • Encoder to decoder
  • Communications strategy
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Further Training
You may also be interested in the following courses, which are specially designed for leaders and managers who want to develop their skills:

- Leadership in Action
- ILM Award in Leadership and Management Skills Level 3
- Transition from Colleague to Manager

Have a Question?

Speak to our team on 0161 237 4080

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