Communication and social interaction form a key part of most roles within business. This workshop is designed to promote positive and persuasive communications in both the written and spoken form. It also promotes a reader receiver centric approach to communications, to enable you to ensure that the messages you send out are received in the intended manner.
How you come across visually and how you sound account for up to 93% of your communication. Recognise how what you say does have impact once your audience sees you as credible. The actual message itself, the language you use needs to be clear concise and understood in order to influence others.
By developing your communications styles and applying assertive behaviours, you can gain more respect and create productive relationships by projecting a more confident image through improved communication skills.
Customers vary with respect to their personality, communication style, behaviour, thought processes and approaches to making a decision. Effective communicators recognise the traits and characteristics of others’ ‘social style’ and adapt their communication to appeal to these characteristics placing them in a stronger position to influence and persuade. When handling negative news it’s important to use an appropriate, professional response to enhance your working relationships.
What should be communicated, why, how and when. Why do businesses spend so much money and effort on external communications to customers and regularly review this to ensure that it works, yet they never seem put as much investment in to internal communications? Miscommunication and lack of communication impact on the bottom line.