Exceptional Customer Care
When you work in customer service, it's important that you're empathetic, able to solve problems, and enhance the customer experience.
This one-day training course will help you to do all this, and more.
Choose in-company delivery for up to 12 delegates or book a place on our virtual workshop.
You'll also explore why your customers are vital, what they actually buy and what great customer care truly means.
If you are in a customer service role, aspire to secure such a role or want to develop your skills, this course will help you to:
Boost turnover: Discover ten reasons why quality customer care can double your turnover.
Prioritise customer care: Learn easy-to-use skills that can make exceptional customer care a reality in your company.
Communicate effectively: Learn the art of communicating a positive image in order to generate more business.
Question and listen: Find out how to ask the right questions and listen to your customers, which increases your chance of generating a sale.
Request a QuoteSpeak to our team on 0161 237 4080
- Why customer care is the key business issue of today
- Understand customer needs and expectations
- Perception and first impressions
- Nine avoidable upsets - how to prevent them
- Internal customer care
- How customer care encourages repeat business
Not only will this course help you to sell more, it will also help you to gain a fantastic reputation for your company - leading to repeat customers and new business.
Choose whether to book a place on our open virtual training session or have this delivered to a group of staff in-company. Get in touch with us to discuss your requirements and related costs.
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Customer Service Excellence: Internal Champions Training
Customer Service Excellence Certification
Speak to our team on 0161 237 4080