Case Studies


Centre for Assessment helps Vista put diversity and inclusion first

  • Nico Lee

Cheadle-based business Vista provides employment and HR training and consultancy to large organisations. The company employs 14 people, including specialists who carry out employment law surgeries, grievance investigations and tribunal representation.


WST Travel score top marks for customer service

  • Nico Lee

“Our business is all about bringing learning outside the classroom to life, and providing unforgettable educational trips for young people,” explains WST Travel’s customer relations director Sian Belfield. “Customer service has always been a huge priority for us.”


Southway Housing

  • Mark Hillsdon
  • CSE

The structure and discipline that Customer Service Excellence (CSE) accreditation can bring to a business has helped Manchester-based Southway Housing Trust excel as one of the city’s leading housing companies.


Active8 Support Services

For care and support organisations it is particularly crucial to demonstrate that they are operating in the right way when it comes to embracing diversity and social inclusion.

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