Through formal certification, organisations begin by self-assessing their capability and explore new skills aligned to a comprehensive measurement of customer satisfaction.
Customer Service Excellence is available to any organisation, of any size and in any sector. It is particularly relevant to organisations that want to gain recognition for their excellent customer-facing services, benchmark their service standards against a nationally-recognised scheme and implement a proven tool for continuous improvement.
This practical tool is dedicated to bringing high-level customer service concepts into common practice, CSE helps organisations put the customer at the forefront of their business.
It promotes concepts of continual improvement; organisations will self-assess their capability and explore and acquire new skills to create a rigorous measurement of customer satisfaction through formal accreditation.
Centre for Assessment offers a wide range of training workshops to support your journey towards becoming certified.