Case Studies


WST Travel score top marks for customer service

  • Nico Lee

“Our business is all about bringing learning outside the classroom to life, and providing unforgettable educational trips for young people,” explains WST Travel’s customer relations director Sian Belfield. “Customer service has always been a huge priority for us.”


Southway Housing

  • Mark Hillsdon
  • CSE

The structure and discipline that Customer Service Excellence (CSE) accreditation can bring to a business has helped Manchester-based Southway Housing Trust excel as one of the city’s leading housing companies.


Roythornes Solicitors

Top 150 firm Roythornes Solicitors has been established as a legal services provider for over 80 years with grassroots serving the agriculture, food and farming communities, both at corporate and individual level. They specialise in a number of service areas including Commercial and Residential Property, Family, Wills & Probate, Inheritance Tax, Wealth Management and Personal Injury.


Print Image Network

Print Image Network

Print Image Network is one of the North West's most dedicated print management companies. Based in South Manchester, they offer a range of services to their customers; from design and print to promotions and incentives.


Leeds Beckett University

With 3,200 members of staff and more than 26,000 students from 118 countries around the world; Leeds Beckett University's vision is to be an excellent, accessible, globally engaged university contributing positively to a thriving Northern economy. 

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