Exceptional Customer Care

When you work in customer service, it's important that you're empathetic, able to solve problems, and enhance the customer experience.

This one-day training course will help you to do all this, and more.  

Choose in-company delivery for up to 12 delegates or book a place on our virtual workshop.

Delivery Options

Click or tap below to book onto our open course, or contact us for in-company delivery.

Exceptional Customer Care
Course Overview
Quality customer care can double a company's turnover. This course will teach you key questioning and listening skills which will help you resolve issues and encourage repeat business.

You'll also explore why your customers are vital, what they actually buy and what great customer care truly means.

If you are in a customer service role, aspire to secure such a role or want to develop your skills, this course will help you to:

Boost turnover: Discover ten reasons why quality customer care can double your turnover.

Prioritise customer care: Learn easy-to-use skills that can make exceptional customer care a reality in your company.

Communicate effectively: Learn the art of communicating a positive image in order to generate more business.

Question and listen: Find out how to ask the right questions and listen to your customers, which increases your chance of generating a sale.

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Have a Question?

Speak to our team on 0161 237 4080

What's included?
You will cover the following key topics:
  • Why customer care is the key business issue of today
  • Understand customer needs and expectations
  • Perception and first impressions
  • Nine avoidable upsets - how to prevent them
  • Internal customer care
  • How customer care encourages repeat business

Not only will this course help you to sell more, it will also help you to gain a fantastic reputation for your company - leading to repeat customers and new business.

Choose whether to book a place on our open virtual training session or have this delivered to a group of staff in-company.  Get in touch with us to discuss your requirements and related costs.

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Further Training
You may also be interested in the following courses.

Communication Skills

Presentation Skills

Time Management

Customer Service Excellence: Internal Champions Training

Customer Service Excellence Certification

 

Have a Question?

Speak to our team on 0161 237 4080