Case Studies
Stockport Homes Group's 12 year journey with Customer Service Excellence
Stockport Homes Group began working with the CSE Standard over 12 years ago and their annual assessments act as a process of review, driving change in their customer service and then testing the impact of that change.
Customer Service Excellence Customer Service
Swishfund embeds customer service into company’s DNA with CSE accreditation
Centre for Assessment helps Swishfund achieve the Customer Service Excellence standard to deliver market-leading customer experiences in the financial services sector.
Customer Service Excellence Customer Service
St Cecilia’s College
St Cecilia’s College in Derry, Northern Ireland identified a need to embed processes that would better support the students and staff within their organisation, with a specific need to provide improved learning and communications for students with dyslexia, as well as supporting students from diverse cultural backgrounds. The college sought support from Centre for Assessment to achieve BS76005: Valuing People through Diversity and Inclusion Standard.
BS 76005 Valuing People Diversity and Inclusion
Lacey Solicitors
Centre for Assessment helps Northern Ireland firm with offices in Belfast and Dublin achieve the Law Society Standard, Lexcel.
Lexcel
Belle Design and Print
Find out how ISO 9001 for Quality Management helps Belle Design & Print maintain high standards of service to its customers
ISO 9001
My Wealth Cloud
Nearly a year on from achieving the Information Management Standard ISO 27001 certification, there’s still a buzz around the office of Buckinghamshire-based My Wealth Cloud (MWC).
ISO 27001
Techbuyer
Environmental commitment rewarded with green standard at Techbuyer
ISO 14001
Ace Engineers (Morley) Ltd - EN 1090
Ace Shelter is responsible for the manufacture and installation of a wide range of Shelters, canopies and Covered Solutions nationwide and also provide bespoke service enabling them to provide products in any quantity to their client’s specifications. This personalised service has allowed them to work with key clients include the likes of Morrison’s, Asda, BBC, NHS and most recent the new DP World…
manufacturing BD EN 1090
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