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Case Studies

Leading the Way in Sustainability: RKMS' Journey to PAS 2060 Certification
RKMS, a management consultancy in Blackpool, achieved PAS 2060 certification for sustainability, reducing emissions and costs while enhancing work-life balance and attracting eco-conscious clients.
PAS 2060 Sustainability Carbon Neutrality Green Certification
University of Strathclyde Library and Information Services: Customer Service Excellence
Explore how Centre for Assessment assessed and awarded the University of Strathclyde's Library and Information Services with Customer Service Excellence certification.
Customer Service Excellence Academic Libraries
Valley Group
Valley Group began its journey towards obtaining the ISO standards in 2019/20 and they understood the importance of implementing and achieving them. They now successfully hold and maintain ISO 9001 (Quality Management), ISO 14001 (Environmental Management), ISO 45001 (Occupational Health and Safety Management), and SSIP (Safety Schemes in Procurement).
Law symbol signifying how Lexcel is beneficial to law firms
Ratcliffe & Bibby discusses their journey with Lexcel Accreditation
Lancashire law firm Ratcliffe & Bibby has been providing independent legal services for over 100 years. With support from Centre for Assessment (CfA), the practice recently achieved Lexcel re-accreditation, having first been awarded the Standard in 2012.
Lexcel Legal Services
Stockport Homes Group's 12 year journey with Customer Service Excellence
Stockport Homes Group began working with the CSE Standard over 12 years ago and their annual assessments act as a process of review, driving change in their customer service and then testing the impact of that change.
Customer Service Excellence Customer Service
Swishfund embeds customer service into company’s DNA with CSE accreditation
Centre for Assessment helps Swishfund achieve the Customer Service Excellence standard to deliver market-leading customer experiences in the financial services sector.
Customer Service Excellence Customer Service
Lacey Solicitors achieves Lexcel
Centre for Assessment helps Northern Ireland firm with offices in Belfast and Dublin achieve the Law Society Standard, Lexcel.
Belle Design and Print
Find out how ISO 9001 for Quality Management helps Belle Design & Print maintain high standards of service to its customers
ISO 9001
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