ISO Standards ensure that products and services are safe, reliable and of high quality. For businesses, they are strategic tools that help to tackle some of the most demanding challenges of modern business and ensure that operations are as efficient as possible.
Lexcel provides a flexible, supportive management framework to help practices develop consistent operational efficiencies and client services, manage risk effectively, reduce costs and promote profitability.
Customer Service Excellence (CSE) is the nationally-recognised quality mark designed to identify best practice and drive customer-focused change. It is a complete framework to evaluate the quality of the customer experience and provides a positive steer for improvements to services.
Book places on any of our open courses or participate in our increasing range of on-line provision. Alternatively, our training team will work with you to understand your specific requirements. We also have a range of support services to assist you with regulation compliance.
In an increasing technology-dependent business world, robust information security is vital to manage and minimise risks of exposure to cyber attacks and ensure that confidential client information is protected.
Many organisations now acknowledge that their most valuable assets are their people. Developed in response to employee expectations of 21st century workplaces, the Valuing People suite of British Standards provides frameworks for getting people management right.