Customer Services Excellence Certification
All of us work with customers. There are those internal colleagues, team members, managers with whom we transact daily. We also have external ‘consumers’ or ’end-users’ of our products or, based on our industry/profession, ‘clients’, ‘patients’, ‘students’, ‘residents’ or a different term. Whichever word your business/organisation uses for ‘customers’, they are an essential part of what we do and why we do it.