Insights

Discover why local councils across the UK are adopting ISO 9001 and Customer Service Excellence (CSE) to strengthen service delivery. This blog explores how these frameworks help councils improve efficiency, enhance resident experience, reduce complaints, and demonstrate strong governance. Learn how combining ISO 9001’s process‑driven quality approach with CSE’s customer‑focused principles creates a powerful foundation for consistent, transparent and continuously improving public services.

Welcoming our newest member of the team - Julia Bykova. Julia is one of Client Service Co-ordinators, her role is to support, arrange, and project manage the delivery of multiple assessments for CfA's Lexcel clients.

Discover how ISO 30415 can transform workplace culture. From strategic leadership to measurable progress, this international standard offers a practical framework for embedding diversity and inclusion across every HR process. Learn why it’s more than compliance—it’s a commitment to valuing people and driving meaningful change.

Implementing ISO standards such as ISO 9001, ISO 27001, ISO 14001, and ISO 45001 can help SMEs build credibility, improve efficiency, and unlock new opportunities.

ISO 9001 is the world’s leading Quality Management Standard, helping organisations of all sizes improve performance, win contracts, and demonstrate best practice. Despite common myths, it’s not just for large businesses or paperwork-heavy processes—it’s flexible, performance-focused, and designed for continual improvement. Certification involves regular audits and often pays for itself through increased efficiency and reputation. As a UKAS-accredited body, Centre for Assessment offers impartial, cost-effective audits to help you achieve ISO 9001 and stand out in your sector.

ISO 9001, the world’s most widely adopted quality management standard, is undergoing a significant revision. The new version ISO 9001:2026 is currently in draft form, with full publication expected in September 2026. Here's what's expected to change.

Discover how ISO 45003, the first international standard for psychological health and safety at work, can help organisations create positive, resilient workplace cultures. This blog explores why supporting mental health is essential for both employee wellbeing and business success, the benefits of embedding ISO 45003, and how the framework can help manage psychological risks before they become costly issues.

Outsourcing financial processes? SOC 1 proves your controls are reliable, your reporting is accurate, and your clients’ data is safe. Build trust, meet compliance, and give auditors confidence with this essential certification.