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Insights

Health & Safety ‘gone mad’?
How can we ensure that we implement effective organisational health & safety processes while remaining committed to operational stability?
ISO45001 health and safety
people sat discussing services related to the environment standard
5 reasons why you should gain ISO 45001 certification
5 reasons why you should gain ISO 45001 certification Occupational Health & Safety
ISO45001 health and safety
The impact of bad customer service: can you afford it?
61% of people surveyed on a global scale said they had stopped doing business with a particular company due to a poor customer service experience.  (2018 State of Global Customer Service Report)
ISO 27001 Transfer
Outsourcing Your Probate - Should You Do It?
So how can firms benefit from outsourcing? The SRA note that the outsourcing provisions in the SRA code do not apply where you use a specialist service to assist in the provision of legal services for clients by using tax experts or accountancy services. In every probate file, there are significant elements in which outsourcing can benefit solicitors.
The PI Industry - The Dynamic Has Changed
To start with, virtually all our PI clients have seen a drop in fees in their latest reported accounting period, and a corresponding fall in non-contingent accrued income in their statutory accounts. This was always to be expected given the nature of restrictions under the post-Jackson regime. Indeed, with RTA cases it is now not uncommon for firms to realise costs of less than £1,000 (net of VAT)…
Online Payments - Is your money in your pocket?
People are typically used to working with larger retailers such as Amazon for their goods, as this is a trusted brand for over 20 years with a multitude of online payment protection offered to all users. But what do we do if you’re not as big as Amazon? What if I need to find alternative payment methods such as BACs and CHAPS?In 2016, 6.22 billion payments were made using the BACS and CHAPS…
Planning to transition to ISO 9001:2015? Here's what you need to know
All organisations must have transitioned by September 2018 as the current certificates will no longer be valid. If this is the case in 12 months' time, you will no longer be able to claim you are ISO 9001 certified and must notify any associated organisations that this will contractually affect.
ISO 9001
A Lexcel Assessment Trip Of A Lifetime
Ascension Island has only around 800 residents and is found 2,500 miles east of Rio and 1,210 miles west of Namibia, one of a cluster of remote islands that are part of the British Overseas Territory. Not your average location for an assessment.
Lexcel
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