Insights
ISO 9001 & Customer Service Excellence: Why Local Councils Use Them to Improve Services
28/10/2025
Learn how ISO 9001 and Customer Service Excellence help local councils deliver consistent, efficient and resident‑focused services. Discover the benefits of combining both frameworks and how Centre for Assessment supports service improvement and accreditation.
Cyber-criminals alarm insurers as law firms lose £85m
QBE, which insures more than one in 10 law firms in England and Wales, said its latest data shows that around £85m has been stolen across the legal market in the past 18 months.
Lexcel
ISO 27001