Case Studies

NETA first achieved ISO 9001 certification more than 20 years ago, initially with another certification body, before transferring to Centre for Assessment in approximately 2014. The organisation also achieved OHSAS 18001 certification before successfully transitioning to ISO 45001, further strengthening its approach to occupational health and safety management.

Discover how the University of Leeds’ Lifelong Learning Centre strengthened its student-centred approach through Customer Service Excellence (CSE) certification with Centre for Assessment. This case study highlights how certification helped enhance collaboration, embed continuous improvement and reinforce the Centre’s commitment to delivering exceptional support for learners from diverse backgrounds.

Discover how the Jersey Law Officers’ Department—led by His Majesty’s Attorney General and Solicitor General—achieved and embedded Lexcel accreditation to drive excellence across its legal services. Working with Centre for Assessment, the Department streamlined the accreditation process and successfully integrated best practice into every aspect of its operations. The result? Reduced risk, highly engaged staff, and the consistent delivery of high-quality legal advice. This case study highlights the power of strong leadership, structured frameworks, and a trusted assessment partner in achieving lasting organisational improvement.

Discover how Beyondly has embedded Customer Service Excellence at the heart of its growing environmental consultancy. Learn how CSE has supported continuous improvement, customer focus, and long‑term partnership working with the support of Centre for Assessment.

mosshaselhurst Solicitors, a long‑established firm in Cheshire, strengthened its resilience in an evolving legal landscape by achieving Lexcel accreditation. With support from Centre for Assessment and long‑time assessor Gabrielle Owen‑O’Sullivan, the firm secured 20 areas of good practice, boosted client satisfaction, reduced complaints and PII, and reinforced a culture of compliance. Their team credits Lexcel with enhancing credibility, retaining clients—including legal aid—and embedding high‑quality processes across daily operations.

Discover how Begbies Traynor achieved Customer Service Excellence and Compliance Plus accreditation through a nine-month journey of collaboration, process refinement, and customer-focused innovation—introducing new feedback measures and reinforcing their commitment to exceptional service.

Digital Health and Care Wales (DHCW) is leading the way in equality, diversity, and people-centred practices within NHS Wales. As the first UK organisation to achieve BS 76000:2015 – Valuing People and later transition to ISO 30415:2021, DHCW demonstrates a deep commitment to embedding inclusivity into its culture, governance, and operations. The organisation has continually strengthened its approach to valuing people, ensuring leadership accountability and alignment with community needs. Their journey showcases how accreditation can drive meaningful, lasting change across public sector organisations.

RKMS are a leading training and consultancy provider specialising in governance, risk, and compliance, with services spanning accredited training, apprenticeships, and compliance software. Holding five key certifications, RKMS demonstrate their commitment to “practising what they preach” and setting themselves apart from competitors.