Case Studies

Harrogate Neighbours Housing Association achieved full CSE certification to embed a strong, customer‑focused culture and drive continuous improvement. Supported through the certification process by Centre for Assessment, a recognised CSE certification body, HNHA demonstrated compliance across all five criteria, earning Compliance Plus for its Digital Hub tackling digital exclusion. The CSE framework has strengthened customer insight, empowered staff, and helped evidence a clear commitment to high‑quality, person‑centred services.

Explore how Centre for Assessment assessed and awarded the University of Strathclyde's Library and Information Services with Customer Service Excellence certification.

Stockport Homes Group began working with the CSE Standard over 12 years ago and their annual assessments act as a process of review, driving change in their customer service and then testing the impact of that change.

Centre for Assessment helps Swishfund achieve the Customer Service Excellence standard to deliver market-leading customer experiences in the financial services sector.

“Our business is all about bringing learning outside the classroom to life, and providing unforgettable educational trips for young people,” explains WST Travel’s customer relations director Sian Belfield. “Customer service has always been a huge priority for us.”

Oxford City Council is the democratically elected body for Oxford. Working in partnership with others, they aim to provide a range of services for approximately 152,000 resident; 106,000 people who work in Oxford and around 9.5 million people who visit the city very year.

Founded in 2001, Pure360 are a UK-based email & SMS marketing provider who specialise in understanding their clients and getting the very best results from their campaigns. They work with over 1400 organisations including brands such as innocent drinks, The FT, Bravissimo, PayPal, and Occam.

Top 150 firm Roythornes Solicitors has been established as a legal services provider for over 80 years with grassroots serving the agriculture, food and farming communities, both at corporate and individual level. They specialise in a number of service areas including Commercial and Residential Property, Family, Wills & Probate, Inheritance Tax, Wealth Management and Personal Injury.