Case Studies
WST Travel score top marks for customer service
“Our business is all about bringing learning outside the classroom to life, and providing unforgettable educational trips for young people,” explains WST Travel’s customer relations director Sian Belfield. “Customer service has always been a huge priority for us.”
Customer Service Excellence
Oxford City Council - Customer Service Excellence
Oxford City Council is the democratically elected body for Oxford. Working in partnership with others, they aim to provide a range of services for approximately 152,000 resident; 106,000 people who work in Oxford and around 9.5 million people who visit the city very year.
CSE Customer Service Excellence
Pure360 Achieves Excellence
Founded in 2001, Pure360 are a UK-based email & SMS marketing provider who specialise in understanding their clients and getting the very best results from their campaigns. They work with over 1400 organisations including brands such as innocent drinks, The FT, Bravissimo, PayPal, and Occam.
Customer Service Excellence CSE
Roythornes Solicitors
Top 150 firm Roythornes Solicitors has been established as a legal services provider for over 80 years with grassroots serving the agriculture, food and farming communities, both at corporate and individual level. They specialise in a number of service areas including Commercial and Residential Property, Family, Wills & Probate, Inheritance Tax, Wealth Management and Personal Injury.
Customer Service Excellence Lexcel Legal CSE
Southway Housing
The structure and discipline that Customer Service Excellence (CSE) accreditation can bring to a business has helped Manchester-based Southway Housing Trust excel as one of the city’s leading housing companies.
CSE Customer Service Excellence
Swishfund embeds customer service into company’s DNA with CSE accreditation
Centre for Assessment helps Swishfund achieve the Customer Service Excellence standard to deliver market-leading customer experiences in the financial services sector.
Customer Service Excellence Customer Service
Stockport Homes Group's 12 year journey with Customer Service Excellence
Stockport Homes Group began working with the CSE Standard over 12 years ago and their annual assessments act as a process of review, driving change in their customer service and then testing the impact of that change.
Customer Service Excellence Customer Service