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Clock ticking on law firms that fail to focus on customer service, research warns..
The research – written for Peppermint by Legal Futures Editor Neil Rose – showed that law firms were falling behind other sectors when it came to client satisfaction and customer support, with the gap getting wider as many law firms failed to cover the basics including following up enquiries and keeping in contact with former clients.
Customer Service Excellence
Legal
Cyber-criminals alarm insurers as law firms lose £85m
QBE, which insures more than one in 10 law firms in England and Wales, said its latest data shows that around £85m has been stolen across the legal market in the past 18 months.
Lexcel
ISO 27001
ISO 9001 & ISO 14001 – Centre For Assessment Ltd’s Transition Guide
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ISO
ISO 9001/14001: ‘Dine Contract Catering’ Named In 1000 Companies To Inspire Britain
Dine Contract Catering achieved ISO 9001 and ISO 14001 status with Centre for Assessment.
ISO
Centre for Assessment and Assessment Legal successfully audit 100 firms using LEAP BPS
Centre for Assessment and Assessment Legal successfully audit 100 firms using LEAP BPS
Legal
Legal Services