The research – written for Peppermint by Legal Futures Editor Neil Rose – showed that law firms were falling behind other sectors when it came to client satisfaction and customer support, with the gap getting wider as many law firms failed to cover the basics including following up enquiries and keeping in contact with former clients.

QBE, which insures more than one in 10 law firms in England and Wales, said its latest data shows that around £85m has been stolen across the legal market in the past 18 months.

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Dine Contract Catering achieved ISO 9001 and ISO 14001 status with Centre for Assessment.

Centre for Assessment and Assessment Legal successfully audit 100 firms using LEAP BPS