)
Case Studies
Weightmans LLP
Weightmans LLP is a top 45 law firm with 110 specialism rankings, 184 individual rankings in Chambers and Legal 500 and a turnover of £100m.
Lexcel Legal
St Cecilia’s College
St Cecilia’s College in Derry, Northern Ireland identified a need to embed processes that would better support the students and staff within their organisation, with a specific need to provide improved learning and communications for students with dyslexia, as well as supporting students from diverse cultural backgrounds. The college sought support from Centre for Assessment to achieve BS76005: Valuing People through Diversity and Inclusion Standard.
BS 76005 Valuing People Diversity and Inclusion
Swishfund embeds customer service into company’s DNA with CSE accreditation
Centre for Assessment helps Swishfund achieve the Customer Service Excellence standard to deliver market-leading customer experiences in the financial services sector.
Customer Service Excellence Customer Service
Stockport Homes Group's 12 year journey with Customer Service Excellence
Stockport Homes Group began working with the CSE Standard over 12 years ago and their annual assessments act as a process of review, driving change in their customer service and then testing the impact of that change.
Customer Service Excellence Customer Service