mosshaselhurst Solicitors: How Lexcel Helped Firm Keep Up with the Dynamic Legal Landscape

Gaining Lexcel Accreditation compounds mosshaselhurst's ability to keep up pace with the ever-changing legal landscape, demonstrating all round good practice and commitment to client care. The firm described how the “thorough application and assessment process ensures that this standard is embedded into our daily operations and is confirmation that we are giving our clients and staff the best service and care.”

The firm was assessed by one of our highly experienced Lexcel assessors, Gabrielle Owen-O’Sullivan. Gabrielle’s thorough evaluation of the Lexcel framework and advice on ‘best practices’ has been instrumental in the firm achieving 20 areas of good practice this year. Gabrielle, who has been the firm’s assessor for many years, has a deep and comprehensive understanding for the firm, its operations, its people and its internal workings. 

Tracey Slater, Accounts and Office Manager at mosshaselhurst, commented:

“The Lexcel accreditation sets standards which has given us a ‘standing’ within our area of practice.  It has also enabled us to retain more clients (including legal aid clients) by maintaining client satisfaction and reducing complaints.  The accreditation has also been a factor in reducing our PII. Recent thematic reviews by the SRA were also passed due to the embedded culture of compliance.

“If a firm was considering starting the process towards accreditation we would not hesitate to recommend Centre for Assessment.  They simplify the process and are supportive, accessible and friendly. They are happy to answer questions, and they will appoint a highly experienced and independent assessor to support you moving forward.

“Gaining accreditation is an important achievement and something that this firm is very proud to retain year after year given the resource and commitment required from everybody involved.”

Gabrielle Owen, Lexcel Assessor, said:

“It has been a pleasure working with mosshaselhurst over the years. Their commitment to embedding the Lexcel framework into daily operations is evident in the quality of their processes and client care. I’m delighted to see them achieve accreditation once again, along with 20 areas of good practice this year—a testament to their dedication and professionalism. It’s always rewarding to see a firm embrace continuous improvement and maintain such high standards.”

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