CSE Networking Groups
Centre for Assessment has established a range of networking groups to help CSE holders maximize the benefits of their certification.
If you are part of a CSE-certified organisation in the public, housing or library service sectors, we invite you to join one of our in-person or online networking groups. This is a great opportunity for you to connect with like-minded colleague, share your CSE certification experiences, and gather practical ideas to take back to your organisation.
LIBRARY SERVICES
Since its first meeting in 2019, the group meets 3-4 times per year, either in-person or online. Its main goal is to enhance the experience of library services involved with Customer Service Excellence certification.
The group, chaired by Derek MacKenzie (Head of User Services at City, University of London), has around 15 members, mainly from the academic sector. Meetings include updates from CfA and CSE compliance, benchmarking, discussing challenges and opportunities, fostering innovation, and sharing best practices.
If your library service is certified to the Customer Service Excellence Standard through CfA, or if you are considering applying for certification, you are warmly invited to attend the meetings. Please contact cse@centreforassessment.co.uk for more information.
You can also read the group’s own case study here: View Case Study
Customer Service Excellence
HOUSING SERVICES
Many housing associations choose CSE certification to help provide the best possible experience for their tenants. The scheme has a proven track record of driving customer-focused change and innovation, improving the relationship between individuals and their housing provider.
In an increasingly complex and challenging sector, this group brings together CSE holders in the housing space, allowing members to share their experiences, discuss new ideas, and to make use of data to inform decisions.
To join the group or to find out more about the benefits it could bring to your housing association, email cse@centreforassessment.co.uk and we will get back to you.
Customer Service Excellence
PUBLIC SECTOR
Customer Service Excellence has always been a popular option for public sector organisations, finding a natural home within large Whitehall departments and local authorities alike. This group aims to bring together like-minded CSE-certified organisations that have a passion for providing the best possible experience for those they serve.
CfA’s public sector network is led by Di Smith – one of our lead assessors with a vast experience within the public sector. Di chairs quarterly online meetings in which members are encouraged to network, share ideas about CSE compliance and wider customer service themes, celebrate successes and seek advice for current challenges.
Any public sector organisation certified to CSE or considering certification will benefit from joining this group. Drop us a line at cse@centreforassessment.co.uk and we will discuss the group with you, or add you to the online invitation list.
Customer Service Excellence