Whether we provide services to customers, patients, clients, students, users or any other group, do we really know what best practice looks like?
With increased pressures on all of us brought about by the Coronavirus pandemic, understanding customer expectations has never been so important. This interactive, lively and practical workshop will help you dial up from ‘good’ to ‘excellent’ customer service in your business or organisation.
CSE is the national framework to help businesses or organisations implement and maintain a customer-centric culture.
This practical, interactive workshop will provide you with the tools to embed the Customer Service Excellence framework into your organisation, leading to a successful assessment.
When you work in customer service, it's important that you're empathetic, able to solve problems, and enhance the customer experience.
Quality customer care can double a company's turnover. This course will teach you key questioning and listening skills which will help you resolve issues and encourage repeat business. You'll also explore why your customers are vital, what they actually buy and what great customer care truly means.