CfA Training

Browse our wide range of Business and Regulatory courses below.  All our courses can be delivered at your premises or you can view our open training programme HERE.

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Regulatory Training
Fire Safety
First Aid
Food Safety
Health & Safety
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Conveyancing Quality Standard – The assessment process and demonstrating compliance
The Conveyancing Quality Standards has gone through some changes with the introduction of both desk top and onsite assessments to ensure a more robust assessment process and drive quality through the practice of conveyancing.
Introduction to Leadership and Management
What makes a good leader? What is the difference between leadership and management? How can you develop your own leadership skills? Underpinned by mainstream theory, this interactive course will allow you to explore what good leadership looks like and equip you with the skills to be the best leader you can be.
Leading with Resilience: Managing Crises and Change
The Coronavirus pandemic has presented one of the biggest challenges we will ever face. Increased pressures on business/organisational leaders and all their staff can be difficult to manage. With the definition of ‘normal’ in our strained economic and social landscape changing almost daily, this workshop will help you take stock, reflect on your approach and provide you with tools to help you ride this and any other storm you may face.
Building Stronger Teams
Every business or organisation consists of teams of one form or another. How team members interact with each other, their leaders, other teams and others is an intriguing and complex thing. Truly successful, high performing teams consist of people who are motivated, talented, valued, empowered and well led.
Customer Service: How do we get it right?
Whether we provide services to customers, patients, clients, students, users or any other group, do we really know what best practice looks like? With increased pressures on all of us brought about by the Coronavirus pandemic, understanding customer expectations has never been so important. This interactive, lively and practical workshop will help you dial up from ‘good’ to ‘excellent’ customer service in your business or organisation.
Customer Service Excellence: Internal Champions Workshop
ISO 9001 Internal Auditor Training
This one-day workshop will equip delegates with the knowledge and skills to competently audit their internal quality management system as required by ISO 9001:2015.
Return to work Risk Assessment Coaching
ISO 27001 Internal Auditor Training
CFA’s 2 day internal auditor training will equip delegates with the necessary knowledge and skills needed to undertake an audit against Information Security Management Systems using the ISO 27001:2013 standard.
ILM Level 2 Award in Leadership and Team Skills
The programme gives an in-depth introduction to the role and responsibilities of a team leader. It also supports new and aspiring team leaders by helping them make the transition from working in a team to managing a team.
ILM Level 3 Award in Leadership & Management Skills
This course will help you to develop your people management skills and understand how to apply them in your business. We deliver this award through attendance of two of our one-day management courses: ‘Transition from Colleague to Manager’ and ‘Leadership in Action’. This is followed by an induction to the requirements of the award, a follow-up tutorial and a work-based assignment
ISO Implementation Training
This one-day programme will guide you through the path to ISO 9001, 14001, 27001 or 45001 certification.
Food Safety
First Aid
Fire Safety
Health and Safety
Mental Health First Aid (1)
ISO Implementation Training
With no prior knolwedge of ISO Standards required, this is an ideal 'starter' course for you to understand what Management System Standards are all about.
Time Management
EDI: Policies & Principles
Communication Skills
Presentation Skills
Exceptional Customer Care
Train the Trainer
Negotiation Skills
Leadership in Action
Building Successful Teams
Every business or organisation consists of teams of one form or another. How team members interact with each other, their leaders, other teams and others is an intriguing and complex thing. Truly successful, high performing teams consist of people who are motivated, talented, valued, empowered and well led.
Practical Leadership
Business Writing
Your written communication says everything about your organisation. This practical workshop begins by analysing five vital barriers that prevent successful communication between writers and their readers.
Consultative Selling Skills
Consultative sales is about strategic questioning, building rapport and providing solutions for decision-makers..
Telesales Techniques
Every business or organisation consists of teams of one form or another. How team members interact with each other, their leaders, other teams and others is an intriguing and complex thing. Truly successful, high performing teams consist of people who are motivated, talented, valued, empowered and well led.
Leadership & Management
Ideal for those working from home or furloughed, our new 'remote' training programme is now open. You can book a place for yourself or your colleagues in the blue box above, or get in touch with us.
More about CfA Training
Our Trainers

We think it is extremely important that you have confidence in the competence and expertise of the person leading your training.  Responding to different learning styles, combining theory with practical exercises and implementing assessment for learning techniques are key features of the CfA offer.

CfA Trainers are carefully selected for their detailed subject knowledge, their industry experience and their ability to lead engaging, enjoyable sessions.  In fact, some of them are published authors or thought leaders in their respective field.

All our trainers are friendly, approachable and flexible, ensuring that you come away from the session feeling enthused, inspired and ready to apply what you have learnt.

Bespoke Training

Every business is different and so are their workforce development needs. That’s why we can adapt many of our training programmes to meet your specific requirements.  Most importantly, we want to ensure that CfA Training adds value.

Virtual or online?
We’re entirely flexible and can provide sessions remotely, at your premises, or at another venue.  We can even train on evenings and weekends.

Getting started
Our Business Development team and your trainer will talk to you about your exact training needs, helping to tailor a suitable programme for you.  

Your Workforce Development

We can help you to understand your workforce development needs, identify skills gaps and meet regulatory commitments.

Health and safety support service
Health and safety can be a legal and practical minefield. We take a hands-on, practical approach to ensure that your documents, policies and procedure are all up-to-date.

Fire safety support service
Our expert fire safety support team has decades’ of experience that’ll help your staff understand the law and what steps they need to take to ensure compliance.

Need something else?

We specialise in delivering practical, flexible training to support your organisation meet its goals.

If you are looking for business training that you cannot find on our website, please get in touch and we will be do our best to meet your requirements.  We are also happy to provide a recurring programme of training if you have a large number of people that you would like to train.

To find out more about how we can help, please call 0161 237 4080 to speak to a member of our friendly  Business Development team.